Customer personal and claims data must never leak into public AI tools.

AI for insurance and claims teams — secure, governed, and under control

Insurance and claims teams process huge volumes of customer correspondence under real regulatory scrutiny — and every claim file is full of personal data. Handlers are already using AI to draft and summarise faster, but personal logins put customer data and compliance at risk. Prompt Orange gives your team one governed place to use AI: customer data stays protected, spend is visible at volume, and everyone works from approved prompts across Claude, ChatGPT and Gemini.

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The problem

What unmanaged AI looks like in insurance & claims

Customer data in public tools

Handlers paste claim detail and customer PII into consumer AI to keep up with volume, with no control over where it goes.

Cost that scales with volume

At claims-team scale, AI usage adds up fast — and without a view of it, the bill grows unchecked.

Inconsistent, compliance-sensitive comms

Customer letters must be fair, clear and compliant. Quality and tone that vary by handler are a regulatory risk.

Conduct you must be able to evidence

Regulators expect fair customer treatment and data protection. Unmanaged AI use is hard to evidence.

Where insurance & claims teams use AI

The everyday work AI speeds up — done safely, with customer data protection, fair-treatment conduct rules, and regulatory record-keeping protected.

Drafting claim correspondence and decision lettersSummarising claim files and customer historiesExplaining policy terms in plain EnglishTriage notes and next-action summariesDrafting responses to customer queries

What matters most to your practice?

Cost control

Our AI bill is growing and nobody owns it

Security & privacy

Staff are pasting client data into ChatGPT

AI governance

We need to show we govern AI use

Team management & usage limits

I can't see or control who uses what

Shared prompt library

Half the team is great at AI, half isn't

One platform, every major model

Prompt Orange is model-neutral: your insurance & claims team can work across Claude, ChatGPT and Gemini, and your cost controls, data protection and governance apply the same way to all of them — so you're never locked to a single AI vendor.

Related guides

How to stop employees leaking data into ChatGPT

Banning ChatGPT doesn't work — people use it anyway, on personal logins you can't see. Here's how to stop confidential data leaking into public AI without killing the productivity staff get from it.

How to reduce your company's AI bill

Your AI bill is climbing and no single person owns it. Here's how to see what you're spending, set sensible limits, and cut the waste — without switching off tools your team relies on.

What is AI governance (and does your firm need it)?

AI governance sounds like a compliance buzzword, but it comes down to a simple question you should be able to answer: how does your firm make sure AI is used responsibly — and can you prove it?

Frequently asked questions

Is it safe to use AI for claims handling?

It can be, with the right controls. The risk is handlers pasting customer PII and claim detail into consumer tools that may retain it. Prompt Orange gives your team a sanctioned route with guardrails on what can leave the business, so you get AI's speed at volume without exposing customer data.

How do we control what handlers send to AI?

Through one managed workspace: approved access instead of personal logins, policy on the customer data that shouldn't reach public models, and a record of AI use — so fair treatment and data protection are demonstrable.

Does it work with the AI tools we already use?

Yes. Prompt Orange is model-neutral and works across Claude, ChatGPT and Gemini, so your team isn't tied to one vendor and your controls stay consistent.

How does it help with the cost of AI at scale?

It puts AI spend across the team in one view, lets you set budgets per team or queue, and reduces waste with approved prompts that get a usable, compliant draft first time.

Early access · waitlist

Bring governed AI to your insurance & claims practice

Prompt Orange is in build. Join the waitlist and we'll bring you in early — tell us what matters most so we lead with it.